Of all the comments we have received regarding our new online registration system, there was one reoccurring remark that I wanted to directly address. It was one that generally followed along these lines: “If it isn’t broke, don’t fix it.” Because we saw it many times, it told us that there were several users who did not understand why we would replace an online registration system that on its face has served us well for many years. Why did we feel the need to change out the old online registration system?
- Security– We take the security of your data very seriously. When I purchased Road, I hired a team of highly qualified IT/Programming and Security professionals to implement some security patches on the software. They told me, at that point in time, that the old system was secure, but that they recommended designing a new system to meet our long-term goals and flexibility regarding ongoing and ever-changing security patches.
- User Interface (Experience) – We had received multiple complaints in the past from our attendees saying that the old system did not work on touch devices. Given that the web traffic on our standard website (road2ca.com) is over 40% mobile devices, we needed to create a system that would be touch-interface friendly.